IT Service Management Consulting
IT Service Management is a continuous process of managing all hardware, software and computing resources of a company. Loginet will share the 14-year experience in ITSM consulting to help you improve the quality and speed of IT service delivery.
Loginet ITSM consultants:
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Choose Your Service Option
Inefficiency of IT support across distributed business units
As data required for decision-making is easily available, digestible and manipulated, time to insight becomes up to 27% faster compared with traditional BI*. Such improved analytics results in increased revenue, more efficient business processes, faster time to market for products, increased customer satisfaction, lower inventory and supply chain costs.
Complexity of monitoring vendors’ performance
Power BI self-service tools, intuitive interface and collaboration capabilities improve business users’ productivity and lead to the average time saving of 1.75 h per week.
Failure to manage multiple IT service vendors with different SLAs and overlapping areas of responsibility
Power BI self-service tools, intuitive interface and collaboration capabilities improve business users’ productivity and lead to the average time saving of 1.75 h per week.
Inability to assess IT employees’ performance
Power BI self-service tools, intuitive interface and collaboration capabilities improve business users’ productivity and lead to the average time saving of 1.75 h per week.
Disorganization of Financial management for IT services
Power BI self-service tools, intuitive interface and collaboration capabilities improve business users’ productivity and lead to the average time saving of 1.75 h per week.
Lack of preventive efforts in IT service management
Power BI self-service tools, intuitive interface and collaboration capabilities improve business users’ productivity and lead to the average time saving of 1.75 h per week.
Difficulty in solving ITSM problems caused by merges and acquisitions
Power BI self-service tools, intuitive interface and collaboration capabilities improve business users’ productivity and lead to the average time saving of 1.75 h per week.
How Our IT Service Management Consulting Works
There are 4 major ITSM consulting models at ScienceSoft: one-time consultation, helping you to choose a platform, implementation services and ongoing improvements.
One-time consultation
You show us your ITSM-related problem – we solve it. For instance:
Your company needs to process changes caused by outsourcing or insourcing particular IT services
Loginet can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management and implement different workflows for different service units.
Your IT support is suffering from a low user satisfaction rate
Loginet can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management and implement different workflows for different service units.
Choosing a platform
Once you choose to introduce ITIL practices and ITSM approach into your company’s processes, we’ll help you decide on the right platform to achieve your goals with. At first, we clarify your requirements. After that, we assess a number of platforms and identify the product that will meet your needs and requirements best.
ITSM platform implementation
If you’ve come as far as adopting a particular ITSM system, but you aren’t satisfied with its out-of-the-box functionality, we can customize it so that it meets your requirements. Here’s what we do:
Ongoing improvements
Technologies
While providing IT service management consulting, ScienceSoft mainly applies two ITSM platforms: ServiceNow and Jira.
If you need a powerful platform for enterprise-level ITSM, consider ServiceNow.
If a lightweight platform for simple and cost-effective ITSM will do, Jira is the answer.
If you need a powerful platform for enterprise-level ITSM, consider ServiceNow.
If a lightweight platform for simple and cost-effective ITSM will do, Jira is the answer.
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