Managed IT Services for Queensland Businesses
Loginet’s managed IT services give small and medium businesses across Queensland one local team for helpdesk support, 24/7 monitoring, cybersecurity, Microsoft 365, cloud and backup. You get predictable IT, fewer interruptions and a team that already knows your systems.
- 20+ IT experts certified in AWS, Microsoft, Cisco, Palo Alto, Fortinet and CEH
- 4+ years supporting Queensland small and medium businesses
- AWS Partner & Microsoft Azure Partner
Technologies We Work With
What Is Managed IT Services?
Managed IT services Queensland businesses use are an ongoing arrangement where an IT provider looks after your technology under an agreed monthly plan, rather than charging you each time something breaks.
Day to day, your systems are monitored 24/7, patches are applied on a schedule, backups are checked and staff have one place to go for help. Many problems are fixed before anyone notices, and everything is documented.
For small and medium businesses, managed IT gives you the breadth of a full IT team, across networks, cloud, security and Microsoft 365, for a predictable per-user cost.
Signs Your Business Needs Managed IT Services in Queensland
Most businesses look at managed IT when the cost of ‘fixing it when it breaks’ starts to show. Common signs include:
- Staff regularly lose time to slow computers, printer faults or login problems
- IT is handled by a director or office manager on top of their real job
- You're not sure whether backups are working or when they were last tested
- Customers, insurers or contracts are asking security questions you can't answer
- IT bills vary wildly from month to month and are hard to budget for
What's Included / How It Works in Practice
Loginet’s managed IT comes in three per-user plans. Prices are ex GST, per user per month, with a minimum of 5 users. Plans are month-to-month, with no lock-in contract and 30 days’ notice. All plans include 24/7 monitoring.
- Essentials ($84 per user per month): Unlimited remote helpdesk in business hours, monitoring and patching, EDR antivirus, Microsoft 365 administration, and starters and leavers.
- Business ($105 per user per month): Everything in Essentials, plus onsite support, backup with restore tests, email security, an Essential Eight baseline, vendor management and a 6-monthly IT review.
- Premium ($129 per user per month): Everything in Business, plus a priority SLA, after-hours P1 phone cover, security awareness training, quarterly IT planning and one scheduled onsite visit per month.
- Billed separately: Microsoft 365 and other software licences. Projects such as migrations, office moves and new installations are quoted separately.
- Ad-hoc work: Work outside your plan is $145 per hour ex GST.
- Fair use: Fair use applies to onsite support.
Who Managed IT Services Is For
Managed IT suits businesses that rely on technology every day but don’t want to build a full IT department.
- Small and medium businesses with no in-house IT staff
- Growing teams whose IT has outgrown the 'tech-savvy staff member'
- Multi-site businesses that need consistent support across locations
- Businesses facing security or compliance expectations from customers or insurers
Benefits of Managed IT Services With Loginet
Managed IT with Loginet means your technology simply works, your costs are predictable and security is handled, so you can get on with running the business.
Fewer interruptions for your team
24/7 monitoring and scheduled patching pick up failing disks, full storage and missed updates before they turn into downtime. Your staff spend their day working, not waiting for a computer to come back to life.
IT costs you can budget for
An agreed monthly scope replaces unpredictable call-out bills. You know what's covered, what isn't, and what next year's IT spend is likely to look like.
Security built into the service
Endpoint protection, email security, multi-factor authentication and Essential Eight-aligned controls are part of how we manage your environment. Security isn't an add-on you have to remember to ask for.
One team that knows your business
Helpdesk, network, cloud and Microsoft 365 support all come from the same local team. You don't have to explain your setup again every time you call.
Our Managed IT Services
Loginet’s managed IT services covers six core areas, scoped to suit your business so you only pay for what you need.
Helpdesk and IT support
Staff can get plain-English help by phone, email or remote session for everyday issues. Every request is logged and tracked through to resolution, so nothing gets forgotten.
Microsoft 365 management
Licences, security settings, Teams, SharePoint and starters and leavers are handled for you. Your team gets a tidy, secure workspace and you stop paying for unused licences.
24/7 monitoring
Servers, networks, backups and devices are watched around the clock. Alerts go to engineers who act on them, often fixing issues before anyone in the office notices.
Backup and recovery
Backups of servers and Microsoft 365 are monitored every day and restore-tested regularly. When you need data back, recovery has already been proven to work.
Cybersecurity and Essential Eight
We put practical controls in place, including patching, MFA, admin restrictions and endpoint protection, that reduce real-world risk. Your maturity is tracked against the Essential Eight so progress is visible.
IT strategy (vCIO)
Regular reviews give you a technology roadmap and budget tied to your business goals. Hardware refreshes and projects get planned rather than rushed.
How We Deliver Managed IT Services
Every managed IT services engagement follows four clear steps, so you know the scope, timeline and cost before work starts.
1. Assess
We review your current systems, security and pain points, so the agreement covers what you actually need and nothing you don't.
2. Onboard
We document your environment, install our monitoring and set up staff access to support, with minimal disruption to the working day.
3. Stabilise
We fix the urgent issues and close the obvious security gaps first, giving you a stable, known-good starting point.
4. Manage and improve
We monitor, maintain and support your IT every month, then meet with you regularly to plan improvements and upcoming spend.
Managed IT Services Across the Gold Coast, Toowoomba, Brisbane & Queensland
Loginet delivers managed IT services throughout Queensland from our Toowoomba head office and our Bundall office on the Gold Coast. Brisbane businesses are supported remotely, with onsite visits when needed.
Gold Coast
Our Bundall office supports businesses across Southport, Surfers Paradise, Broadbeach, Robina and the wider Gold Coast.
Toowoomba
Our head office serves Toowoomba and the Darling Downs with local, onsite support.
Brisbane
We support Brisbane businesses remotely, with onsite visits arranged when your project needs them.
Regional Queensland
Businesses across regional Queensland are supported remotely, with onsite visits available.
Why Choose Loginet for Managed IT Services
Businesses choose Loginet for managed IT because they get a broad, certified team with the accountability of a local partner.
- Broad skills under one roof: 20+ IT experts certified in AWS, Microsoft, Cisco, Palo Alto, Fortinet and CEH cover everything from laptops to firewalls to cloud.
- Proactive by design: 24/7 monitoring and scheduled maintenance mean fewer emergencies.
- Plain-English advice: Clear recommendations and reports, without the jargon.
- Local offices: Toowoomba head office and Bundall on the Gold Coast, with Brisbane supported remotely and onsite when needed.
Managed IT Services FAQs
Here are straight answers to the questions we hear most. If yours isn’t covered, book a free 30-minute strategy call.
Managed IT services are ongoing IT support delivered for an agreed monthly scope. Loginet monitors, maintains, secures and supports your systems and users, instead of only responding when something breaks.
Typically helpdesk support, 24/7 monitoring, patching, endpoint and email security, Microsoft 365 administration, backup monitoring and IT planning. The exact scope is agreed with you before you start.
Yes. Managed IT gives small and medium businesses access to a team of 20+ IT experts without the cost of hiring a full in-house IT department.
Plans start at $84 per user per month ex GST (minimum 5 users), with Business at $105 and Premium at $129 per user per month ex GST. Plans are month-to-month with no lock-in and 30 days’ notice.
Yes. Our co-managed IT model supports your internal IT staff with monitoring, security, escalation and project help, while they stay in control of day-to-day priorities.
Yes. Brisbane businesses are supported remotely, with onsite visits arranged when needed. Our offices are in Toowoomba (head office) and Bundall on the Gold Coast.
We plan the handover with you, collect documentation and access, onboard monitoring and security tools, and introduce your team to the helpdesk, keeping disruption to a minimum.
Plans are priced per user per month. The main factors are the plan level, the number of users and sites, and whether servers or cloud platforms are included. We confirm pricing after an assessment.
Microsoft 365 and other software licences, new hardware and projects such as migrations or office moves are billed or quoted separately. Ad-hoc work outside your plan is $145 per hour ex GST.
Onboarding usually takes a few weeks, depending on the size of your environment and how much documentation exists. We plan the changeover so staff can keep working.
Loginet’s plans are priced per user per month, which covers the people you support rather than counting every device. Software licences and new hardware are billed separately.
For many small and medium businesses it is, once salary, leave cover and training are counted, and you get a wider range of skills. The right answer depends on your size and needs.
Yes. As well as small and medium businesses, we support larger and multi-site organisations with certified engineers and 24/7 monitoring, and we can work alongside an internal IT team through co-managed IT.
Book Your Free 30-Minute Strategy Call
The quickest way to get started is a free 30-minute strategy call. We’ll talk through your setup and goals and give you clear next steps, with no obligation. Prefer to write? Send us a message instead.
Let's talk about your IT
Book a free 30-minute strategy call with our team, or send us a message. No obligation, no hard sell, just straight answers about your IT, cloud and telecom.
Book a free 30-minute call
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