IT Support Services

IT support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. ScienceSoft’s IT support services are backed with 15 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.

Scope of IT Components We Tackle

Loginet can take care of all your IT infrastructure components – from daily monitoring and management to long-term continuous optimization and evolution.

What You Get with IT Support Services

Multi-tier incident resolution pipeline:

Detailed descriptions of the IT infrastructure and operating procedures:

Self-service training materials for users:

User satisfaction and adoption improvements:

Regulatory compliance assessments

Regular and transparent reporting:

Why Choose Loginet

Competitive Traits of ScienceSoft’s IT Support Services

Feasibility analysis of IT support projects

Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.

Result-oriented service and transparent reporting

Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. We use the following KPIs:

Long-term collaboration

We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.

Choose Your Service Option

IT Help Desk

White-label cooperation is possible.
L1, L2, L3 support for enterprises, software companies and MSPs.

Network Operations Center

Preventive monitoring of IT network with L2, L3 support.

Application Support

L1, L2, L3 support and proactive improvement of your cloud or on-premises application, including:

Full IT Support

Comprehensive support of your IT infrastructure, including:

Why Loginet's IT Support Matters

-50%

IT support costs

-20%

cloud costs

99.96-99.99%

app availability

+20-40%

user satisfaction

-10%

app issues

Get Your Stable and Efficient IT with Least Effort!

Loginet professionals will conduct close monitoring of your IT infrastructure or its components and set up efficient IT support workflows.

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