Co-Managed IT
Extend Your Internal Team Without Replacing It
Signs Your IT Person Needs Backup
Your IT Person Is Always Firefighting
They spend all day responding to tickets, password resets, and printer issues instead of working on the strategic projects that would actually move the business forward. When every hour is consumed by reactive support, there's no capacity left for improvement — and the backlog of important work just keeps growing.
Security Feels Like a Second Job
Staying on top of evolving threats, patching schedules, compliance requirements, and security tooling is overwhelming for a single person. Most internal IT staff know security matters, but simply don't have the bandwidth to manage endpoint detection, SIEM monitoring, and awareness training alongside everything else on their plate.
Leave Periods Create Anxiety
When your IT person takes annual leave or calls in sick, the entire business holds its breath. There's no backup, no escalation path, and no one monitoring your systems. Issues that arise during these gaps often go unresolved until they return — sometimes causing compounding problems that take days to untangle.
Vendor Calls Eat Into Productive Hours
Hours spent on hold with ISPs, software vendors, hardware suppliers, and licensing portals are hours not spent supporting your team. Vendor coordination and escalation is time-consuming and often frustrating — it's one of the first responsibilities that benefits from being offloaded to a dedicated team.
After-Hours Issues Go Unaddressed
When a server goes down at 8pm or a security alert fires at 3am, there's nobody watching. Problems that happen outside business hours sit unresolved until the next morning — and by then, the impact on your business may already be significant. After-hours coverage is difficult to justify for a single employee.
Growth Is Outpacing IT Capacity
More staff, more devices, more cloud platforms, more integrations — but still the same one IT person trying to keep up. As your organisation grows, IT complexity increases exponentially. Without additional support, service levels drop, response times stretch, and your IT person risks burnout.
What Loginet Handles :
- 24/7 monitoring, alerting, and incident response
- Security stack management (EDR, SIEM, patching)
- Vendor escalations and third-party coordination
- Backup monitoring and disaster recovery testing
- Quarterly strategic reviews and technology planning
- After-hours and overflow helpdesk coverage
Co-Managed IT with Loginet :
- Fraction of the cost of a second hire
- 24/7 monitoring and security included
- Team of specialists — not one generalist
- Coverage continues during leave and sick days
- Enterprise-grade security tools included
- Scales without additional hiring
Frequently Asked Questions
Co-managed IT is a partnership model where an external IT provider works alongside your existing IT staff. Instead of replacing your internal team, we complement their skills with additional capacity, specialist tools, and extended coverage. Your IT person retains control of day-to-day operations while we handle areas like 24/7 monitoring, security management, vendor escalations, and strategic planning — the things that are difficult for a team of one or two to sustain consistently.
With fully managed IT, we handle everything — your business doesn't have internal IT staff, and we act as your complete IT department. Co-managed IT is different because your business already has IT capability. We work with your existing team to fill specific gaps — whether that's after-hours monitoring, security tooling, escalation support, or capacity during busy periods. Your internal person stays in charge; we provide the backup they need.
We start with a conversation — usually a 15-minute call — to understand your current IT setup, where your internal team feels stretched, and what gaps you're looking to fill. From there, we conduct a technical assessment of your environment and propose a co-managed arrangement tailored to your specific situation. Onboarding typically takes 2-4 weeks, during which we deploy monitoring tools, set up shared documentation, and establish communication channels with your IT person.
