Application Support and Maintenance Services
Enjoy Your App Running and Evolving Smoothly
With well-established ITIL 4 processes, ScienceSoft provides app support and maintenance services to businesses from 30+ industries, guaranteeing >97% app user satisfaction rate.
Our Service Promise in Numbers
Application support and maintenance services are aimed to ensure that your apps are highly available, reliable and keep up with your ever-evolving business needs.
Loginet provides app support and maintenance services since 2007. We help our customers from 30+ industries free up their IT staff and fully focus on the creative side of the business to achieve sustainable growth.
> 97%
application user satisfaction rate
< 40 sec
application user satisfaction rate
< 8 h
application user satisfaction rate
< 1 wk
application user satisfaction rate
Why Loginet
- Feasibility assessment of your Azure initiative based on expected TCO (Total Cost of Ownership), ROI (Return on Investment), development time and costs.
- Consultations to the executive staff in the form of Q&A sessions, emails, etc.
- Design of the cloud architectures for Azure-based applications and data warehouses; Azure and Azure-based hybrid infrastructure design; CI/CD pipelines design.
- Azure migration strategy bound to your business goals, timeframes and development capabilities; risk management plan.
- Process descriptions and policies for IT service provisioning after Azure migration.
- Infrastructure configuration and code reviews.
Apps We Support and Maintain
Web apps
Cloud apps & SaaS
Database apps
Mobile apps
AR/VR apps
Desktop apps
Looking for a Support and Maintenance Partner, not Just a Vendor?
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Application support services
L0
Preparing guiding materials for users:
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
L1
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
L2
Preparing guiding materials for users:
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
L3
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Application maintenance services
Application evolution
Preparing guiding materials for users:
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Application security management
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Application performance management
Preparing guiding materials for users:
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Application compliance management
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Additional services for maintenance facilitation
CI/CD and DevOps implementation
Preparing guiding materials for users:
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Cloud migration
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
Cloud resource management
Preparing guiding materials for users:
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
IT infrastructure services
- Scheduling appointments.
- Drawing up and editing employee schedules.
- Booking rooms, vehicles, equipment, etc.
- Adjusting and cancelling appointments and bookings.
- Routing notifications about an appointment/booking/schedule to relevant users.
How We Set Up Cooperation
KPIs for Result-Oriented Cooperation
Loginet builds all its support and maintenance services around the KPIs defined in the SLA. Upon defining custom sets of goals to track the quality of our maintenance and support services, we analyze information needs of each stakeholder and discuss the best means and frequency to communicate information. We track the KPIs’ fulfillment internally and send detailed reports at a schedule convenient for you.
Continuous Improvement of Service Delivery
Loginet builds all its support and maintenance services around the KPIs defined in the SLA. Upon defining custom sets of goals to track the quality of our maintenance and support services, we analyze information needs of each stakeholder and discuss the best means and frequency to communicate information. We track the KPIs’ fulfillment internally and send detailed reports at a schedule convenient for you.
Technologies We Work With
Big data
Web
BACK END
FRONT END
Mobile
Big data
Big data
Big data
Big data
Big data
Big data
