Privacy Policy
Overview
As an international company, we hold it our duty to build our business with respect for human rights and care to the environment. We believe that sustainable development is the foundation of an effective business strategy.
Who We Are
We are Loginet, an Australia-based provider of custom software development and IT consulting services, backed by a global team of 200 IT professionals. Our website represents the digital presence of our company, and we strive to ensure a smooth and enjoyable browsing experience by sharing relevant content, answering your questions promptly, and maintaining uninterrupted website performance.
To support these services, we may collect certain personal information. We respect your privacy and treat your data with the highest level of care. This Privacy Policy explains how we collect, use, and protect your information.
What Personal Data We Collect
Loginet collects data to provide you with personalized feedback and improve our services. Some of this information is provided directly by you—for example, when you complete a Contact Us form, use our Office 365 migration calculator, submit an Ask Author request, contact us for support, or leave comments on our articles.
We also collect certain data automatically through technologies such as cookies, as well as error reports and usage data generated by software running on your device.
In addition, we may receive information from third parties. Any data obtained from third parties is protected in accordance with this Privacy Policy, along with any additional restrictions required by the original data source. These third-party sources may change over time, but currently include:
- Service providers that help us determine a location based on your IP address in order to customize certain products to your location.
- Partners with which we offer co-branded services or engage in joint marketing activities.
- Publicly-available sources such as open government databases or other data in the public domain.
The data we collect can include the following:
Contact Information – such as your name, email address, phone number, company name, and job title.
Account & Inquiry Details – information you provide through contact forms, support requests, calculators, or article comments.
Technical Data – including IP address, browser type, device information, operating system, and usage statistics.
Cookies & Tracking Data – data collected through cookies and similar technologies to analyze website performance and user behavior.
Communication Data – records of emails, messages, or other communications with us.
Third-Party Data – information received from trusted partners or service providers, in accordance with their privacy policies.
- Details of visitor behaviour patterns, i.e. data about the website sections you visit and how much time you spend there.
- Configuration data. We collect data about the network you use to connect to our website. It includes your IP address.
- Error reports and performance data. We collect data about problems you experience with our services. This data helps us to diagnose problems and to provide solutions. Depending on your browsing environment and settings, error reports can include such data as the type or the severity of the problem, details of the software or the hardware related to the error, the contents of the files you were using when the error occurred, as well as the data about other software on your device.
- Troubleshooting and Help Data. In case ScienceSoft is engaged in troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes the contact data, the content of your chats and other communications with ScienceSoft, the data about the condition of the machine and the application when the fault occurred and during diagnostics, and the system and registry data about software installations and hardware configurations.
Please note that you may sometimes include personal information we do not request—such as payment details—in the message section of our Contact Us form. We do not use this information for any purpose other than secure storage in our backup systems. For your own safety, please avoid sharing any personal data unless we specifically ask for it.
Our website is not intended for children or private individuals, and we do not knowingly collect personal data from them. Parents or guardians may withdraw previously given consent and can request to review, update, or delete their child’s personal information at any time.
We may also receive personal data from third parties who have your permission to share your details with us, or from publicly available sources.
Why We Collect Personal Data
Loginet collects personal data to operate our website effectively and to deliver high-quality services. We use your information for the following purposes:
To respond to your inquiries and provide customer support
To deliver requested services, tools, and resources
To improve our website, products, and user experience
To personalize content and communications
To analyze website usage and performance
To ensure security, prevent fraud, and maintain system integrity
To meet legal and regulatory obligations
We only collect personal data that is necessary for these purposes and handle it responsibly in accordance with this Privacy Policy.
Why We Share Personal Data
We may share your information with our Development Center to process and respond to your request. Our Development Center is required to follow our strict privacy and data security standards and may use your personal information only for the purposes outlined in this policy. To ensure your data is properly protected, these responsibilities are formally set out in an agreement between Loginet and the Development Center.
We may access, use, disclose, transfer, or retain personal information where we reasonably believe it is necessary to:
Comply with Australian law or respond to lawful requests from courts, law enforcement, or government authorities.
Protect our customers, including preventing fraud, spam, or misuse of our services, and helping to prevent serious harm or injury.
Protect Loginet’s legal rights, including enforcing our terms and conditions.
If any third-party service providers process personal data on our behalf in a way that does not comply with this Privacy Policy, we remain responsible unless we can demonstrate that we were not accountable for the issue.
Please note that some pages on our website may contain links to third-party products or services. These external providers have their own privacy practices, which may differ from ours. If you choose to share personal information with them, their privacy policies will apply.
What Rights You Have
- You may ask what personal data about you we hold and who the recipients of your personal data are, at any time.
- You may ask us to update and correct any out-of-date or incorrect/incomplete personal data that we hold about you free of charge.
- You may opt out of any marketing communications that we may send you. This choice does not apply to mandatory service communications.
- You may recall your consent for the processing of your information at any time.
- You may request erasing or updating your personal information here.
Cookies & Similar Technologies
We use cookies and similar technologies for several purposes, including:
- Security.We use cookies to detect fraud and abuse of our website and services.
- Storing information you provide on a website. When you provide information, we store the data in a cookie to remember the information you have added.
How to Control Cookies
Other Similar Technologies
In addition to standard cookies, we may use similar technologies to store and access data on your device. This helps improve website speed and performance by saving certain files locally.
Like regular cookies, these technologies may also store a unique identifier on your device, which can be used to understand user activity and improve our services. These technologies include Local Shared Objects (also known as “Flash cookies”).
Notice to End Users
Loginet primarily provides its services to organizations. If you access our website through your workplace or another organization, your use may also be governed by that organization’s internal policies. If your organization manages your access to our website, please direct any privacy-related questions to your administrator. Loginet is not responsible for the privacy or security practices of our customers, which may differ from those described in this Privacy Policy.
If you use an email address provided by your employer, school, or another affiliated organization, the owner of that email domain may be able to access and process your data, including the content of your communications and files.
How We Secure Your Data
We use a range of security technologies and procedures to help protect your personal data from unauthorised access, misuse, or disclosure. For example, the personal information you provide is stored on secure computer systems with restricted access and located in controlled facilities.
For How Long the Data Will Be Stored
- Is the personal data of a sensitive type? If so, a shortened retention time would generally be appropriate, which amounts to up to five years.
- Is Loginet subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.
How We Change this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to incorporate customer feedback. Whenever we make changes, we will update the “Last Updated” date at the top of this policy.
If the changes are significant, we will notify you in advance—either by prominently posting a notice on our website or by sending you a direct notification—so you are aware before the updates take effect.
