Managed IT Services
Keep your IT infrastructure stable and scalable with Loginet
33 years in IT, ScienceSoft properly implements and manages software and hardware components of IT infrastructure. We offer flexible SLAs for managed IT services your company needs.
Managed IT services is a cost-effective way to manage your IT infrastructure and software by outsourcing key IT operations and avoiding hiring full-time IT staff.
Managed IT Services Loginet Delivers
We plan a scope of managed IT services individually for each client.
IT infrastructure assessment
- Analysis of the IT infrastructure state with the focus on scalability, operational efficiency, and security.
- IT infrastructure optimization roadmap with tactical solutions to identified problems.
- IT infrastructure cost optimization.
IT infrastructure monitoring 24/7
- Configuration of tools for infrastructure monitoring and alerting (we commonly opt for Prometheus or Nagios).
- Reporting on the availability, uptime and response time of every infrastructure node.
- Troubleshooting to maintain the infrastructure productivity.
- Outsourced Network Operations Center (NOC).
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of servers, network, cloud and on-premises data centers, and cloud services.
- Virtual desktop administration.
- Vulnerability assessment.
- Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting.
IT help desk
- L1 help desk – resolution of user issues.
- L2 help desk – resolution of technical issues that don’t require code changes.
- L3 help desk – resolution of technical issues at the code level.
Cloud management
- L3 help desk – resolution of technical issues at the code level.
- Deployment of cloud infrastructures.
- Applications and data migration to the cloud.
- Cloud monitoring and optimization.
Managed application services
- Application monitoring with a focus on critical metrics, like application availability and response time.
- Application troubleshooting.
- Application modernization (including application re-engineering, re-architecting, redesign).
- ISO 9001 and ISO 27001-certified to assure the quality of the image analysis services and the security of the customers' data.
Managed DevOps
- Deployment of CI/CD pipeline.
- Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Implementation of a containerization strategy (based on Kubernetes or Apache Mesos).
- Design of an automated monitoring solution.
Managed security
- Security audits.
- Vulnerability assessment.
- Penetration testing.
- Compliance program planning/assessment.
How We Make Our Cooperation Comfortable and Risk-Free
Flexible cooperation models
SLA-based service delivery
24/7 availability and fast responsiveness
Smooth communication
Knowledge transfer
One Team for All Your IT Tasks
An MSP for companies with complex and dynamic infrastructures, ScienceSoft can take care of all your IT components within a range of services from daily monitoring and management to long-term optimization and evolution.
Take a closer look at IT components we manage
* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.
Hardware
- Desktops
- Laptops
- Mobile devices
- IoT devices
Software
- Custom applications
- SaaS applications
- Cloud applications
Networks
- Switches
- Routers
- Wireless access points
- Modems
- Hubs
- Servers
Data storage
- Databases
- Data warehouses
- Data lakes
- Cloud data storage
Security tools
- Firewalls
- SIEM
- IAM
- Network Security Monitoring tools
- Antivirus
Software development infrastructure
- Development and testing environments
- CI/CD pipeline
- Containerization tools
- Dependency management systems
IT Stability without Huge Spending? Possible with Loginet!
Outline the scope of IT services you might need, and we’ll come up with a best-priced offer to ensure the stability and evolution of the required IT components and processes.
Facts about Loginet
- 33 years in IT services.
- 14 years of experience in ITSM.
- 9 years in applying DevOps practices.
- 700+ IT experts including Microsoft Certified Professionals, AWS Certified Solutions Architects, AWS Certified SysOps Administrators, AWS Technical Professionals, Red Hat Certified System Administrators.
- ITIL personnel holding ITSM-related certificates.
- ISO 9001 and ISO 27001 certifications confirming robust quality management and information security approaches
- Gold Microsoft Partner.
- AWS Select Tier Services Partner.
- ServiceNow partner.
Our Tech Stack for Managed IT Solutions
Flexible Pricing for IT Management Services
Per-ticket pricing
Best for: L1, L2 support, security management.
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Fixed monthly fee
Best for: L3 support (defect fixes, minor functional changes), security management.
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous support.
Time & Material (hourly billing with a cap)
Best for: Evolution of applications and/or IT infrastructure components (introducing substantial changes or adding new functionality)
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
Mixed model (e.g., fixed monthly fee + T&M)
Best for: long-term cooperation entailing miscellaneous services.
You can combine different pricing models best fitting the required activities comprising your service suite.
Get a Quote for Managed IT Services
Please fill out the form below, and our rep will get back to you to provide you with an estimate.
