24/7 IT Support for Australian Businesses
When something breaks, you need to reach real people fast. Loginet’s in-house team provides 24/7 support for networks, cloud, Microsoft 365, cyber security and websites. Call us, email us or log a ticket, and track every request from start to finish.
Critical outage or cyber security incident? Call (07) 4516 2006 now, 24/7. Don’t wait for an email reply.
How to Get Help
Choose the way that suits you. Every request becomes a numbered ticket, so you always know where it’s up to.
Call us 24/7
(07) 4516 2006
+61 7 4516 2006
Phone support is answered 24/7. After hours, call for critical issues.
Email support
support@loginet.com.au
Your email creates a ticket automatically, so nothing gets lost.
Submit a ticket
Log a request at support.loginet.com.au. Choose a help topic and we route it to the right engineer.
Check ticket status
Enter your email address and ticket number to see progress and reply to your engineer.
Our Response Targets
We prioritise every request by its business impact. Phone support is available 24/7. For Critical issues, especially after hours, please phone us as well as logging a ticket.
| Priority | What it means | Response target |
|---|---|---|
| Critical / Emergency | Business stopped, systems down, or a suspected cyber security incident | 1 hour, 24/7 |
| High | Major function impaired or many users affected, with no workaround | 4 business hours |
| Normal | A single user or non-urgent issue, or a workaround exists | Next business day |
| Low | Questions, changes and requests | 2 business days |
Response targets are the time to first response by an engineer. Business hours are Monday to Friday, 8:30am to 5pm AEST, excluding Queensland public holidays. Managed service clients’ agreements may set different targets.
What We Can Help With
These match the help topics in our ticket system, so your request reaches the right person first time.
General support
Day-to-day IT help, devices, printers and user requests.
Network and infrastructure
Firewalls, Wi-Fi, switching, servers and connectivity.
Cloud and Microsoft 365
Azure, AWS, Microsoft 365, email, Teams and SharePoint.
Cyber security incidents
Suspected phishing, compromise or ransomware. Call us straight away.
Websites and hosting
WordPress sites, hosting, domains, DNS and SSL.
Billing
Invoices, accounts and service changes.
Remote support (RustDesk) - coming soon
Most issues can be fixed remotely in minutes. We are setting up secure remote support with RustDesk. Your engineer can only connect while you allow it, and you can end the session at any time. Until then, call us and we will guide you.
Track Your Support Request
Already logged a request? Check its progress at any time using your email address and ticket number.
Why Businesses Trust Loginet
- 24/7 phone support from our own in-house team
- AWS Partner and Microsoft Azure Partner
- Every request is tracked with a ticket number, from first contact to resolution
- Clear response targets by priority, so you know what to expect
- Local teams in Toowoomba and Bundall on the Gold Coast, supporting businesses across Queensland and Australia
Support FAQs
Common questions about getting help from Loginet.
Is Loginet support really available 24/7?
Yes. Phone support is available 24/7: after hours, calls go to our on-call engineer. For Critical issues, such as a system outage or a suspected cyber security incident, call (07) 4516 2006 at any time.
What is the fastest way to get help?
For urgent or critical issues, phone us. For everything else, email support@loginet.com.au or submit a ticket at support.loginet.com.au. Both create a ticket straight away.
How do I check the status of my ticket?
Go to support.loginet.com.au, choose Check Ticket Status, and enter your email address and ticket number. We will email you a secure link to view and reply to the ticket.
What counts as a Critical issue?
Anything that stops your business working, such as a server, network or Microsoft 365 outage, or a suspected security breach, ransomware or compromised account.
Do you support businesses that are not managed service clients?
Yes. Anyone can log a ticket. Managed service clients are covered by the terms of their agreement, and other work is quoted or billed as agreed before we start.
Can you fix my issue remotely?
Usually, yes. With your permission, our engineer connects remotely. Secure remote support with RustDesk is coming soon. If the problem needs hands-on work, we arrange an on-site visit.
What information should I include in a ticket?
Your name, business, contact number, what is happening, when it started, how many people are affected, and any error messages or screenshots.
Talk to Our Team About Ongoing Support
Want a support arrangement for your business? Book a call and we’ll talk through your systems, your team and the response times you need.
- A conversation with our in-house team
- Honest advice on the support you need
- No pressure and no obligation
Let's talk about your IT
Book a free 30-minute strategy call with our team, or send us a message. No obligation, no hard sell, just straight answers about your IT, cloud and telecom.
Prefer to call?
Sales: Mon–Fri 8:30am–5pm AEST. Existing clients: 24/7 support on the same number.
Book a free 30-minute call
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