Managed IT · Brisbane
Managed IT Services for Brisbane Businesses
Remote-first managed IT, Microsoft 365 and cyber security for Brisbane SMBs, with onsite help when it is needed.
Loginet Technologies delivers managed IT services to Brisbane small and medium businesses with offices in Toowoomba (head office) and Bundall on the Gold Coast, and support staff across Australia. Most issues are fixed remotely, and local engineers attend Brisbane sites when hands-on work is needed. Plans cover helpdesk, monitoring, cybersecurity and Essential Eight, Microsoft 365, cloud, backup, networking and business phones.
Managed IT for Brisbane, Delivered from SE Queensland
We are upfront about where we are. Our head office is in Toowoomba, our Gold Coast office is in Bundall, and our support staff work across Australia, including Brisbane. We do not have a Brisbane street address, and we do not pretend to.
For most Brisbane businesses, that does not matter. If your files live in Microsoft 365, SharePoint and the cloud, almost every support request is handled remotely. The questions that matter are how quickly someone picks up the problem, how well your environment is documented and how well it is secured. Loginet brings 4+ years of experience and a certified team, with credentials including AWS and CEH, to exactly those things.
How We Support Brisbane Businesses Without a Brisbane Office
Remote Helpdesk and Monitoring
Your team contacts our helpdesk by phone or email, and we connect securely to fix the issue. Monitoring agents flag problems such as failing disks, missed backups and offline devices so we can act early.
Onsite Visits Across Brisbane
Some jobs need hands on site: new hardware, network and cabling work, office fit-outs and critical incidents. For those, an engineer attends your Brisbane premises.
Planned Reviews
We review your environment regularly, covering security status, licences, ageing hardware and upcoming projects, so your IT plan keeps pace with the business.
Managed IT Services for Brisbane SMBs
Microsoft 365 and Cloud Management
Migrations, Business Premium, Intune, SharePoint and Teams set up for how Brisbane teams actually work, at the office, at home and on the road. See Microsoft 365 management.
Cybersecurity and Essential Eight Uplift
Maturity assessments and practical controls that help with cyber insurance questionnaires and the security requirements larger customers ask suppliers to meet. See cybersecurity and Essential Eight.
Backup and Disaster Recovery
Brisbane businesses know from events like the 2022 floods that sites can become unreachable overnight. Cloud backup with tested restores means your data and systems are not tied to one building. See backup and disaster recovery.
Networks, Firewalls and Phones for Multi-Site Teams
Fortinet and Cisco firewalls, secure site-to-site links and cloud phone systems that connect Brisbane, Gold Coast and regional offices. See firewall and network security and business phone systems.
Helpdesk and IT Support
Day-to-day help for staff, from logins and laptops to printers and line-of-business apps, logged and tracked through to resolution. See IT support.
Co-Managed IT for Brisbane Businesses with In-House IT
Many growing Brisbane businesses already have an IT person or a small internal team. They do not need replacing. They need backup.
With co-managed IT, Loginet works alongside your internal staff. We provide security tooling and monitoring, cover for leave and after-hours issues, extra hands for projects such as migrations or office moves, and specialist depth in areas like firewalls and Microsoft 365 security. Your team keeps control, and you avoid a single point of failure.
Managed IT Pricing for Brisbane Businesses
Simple per-user plans with no lock-in. Pick the level of cover that suits your business.
Essentials
$84 per user / month
ex GST
- ✓Unlimited remote helpdesk in business hours
- ✓Monitoring and patching
- ✓EDR antivirus
- ✓Microsoft 365 administration
- ✓Starters and leavers
Business
$105 per user / month
ex GST
Everything in Essentials, plus:
- ✓Onsite support
- ✓Backup with restore tests
- ✓Email security
- ✓Essential Eight baseline
- ✓Vendor management
- ✓6-monthly IT review
Premium
$129 per user / month
ex GST
Everything in Business, plus:
- ✓Priority SLA
- ✓After-hours P1 phone cover
- ✓Security awareness training
- ✓Quarterly IT planning
- ✓One scheduled onsite visit per month
- Prices are ex GST, per user per month. Minimum 5 users.
- Month-to-month: no lock-in contract, 30 days' notice.
- Microsoft 365 and other software licences are billed separately.
- Ad-hoc work outside your plan: $145 per hour (ex GST).
- Fair use applies to onsite support. Projects (migrations, office moves, new installations) are quoted separately.
Response Times and Service Levels
Response targets by priority and plan.
Scroll sideways to see all plans →
Business hours are Monday to Friday, 8:00am to 5:30pm AEST, excluding Queensland public holidays. Response times are targets, not guarantees. A response means an engineer has started working on your ticket.
Switching to Loginet
01
Free Review
We look at your current setup, security and pain points, and recommend a plan.
02
Documented Handover
We work with your current provider or internal team to collect credentials and documentation.
03
Secure the Basics
Multi-factor authentication, backups, patching and monitoring are checked and fixed first.
04
Run and Improve
Ongoing support, monitoring and regular reviews to keep improving your environment.
Based on the Gold Coast? See Our Local Page
If your business is on the Gold Coast, see managed IT services on the Gold Coast from our Bundall office, or explore managed IT across SE Queensland.
Frequently Asked Questions
Do you have an office in Brisbane?
Our head office is in Toowoomba and we have a Gold Coast office in Bundall, plus support staff across Australia, including Brisbane. Most issues are fixed remotely, and engineers attend Brisbane sites when onsite work is needed.
Can you provide onsite IT support in Brisbane?
Yes. Onsite visits are arranged for hardware, network, cabling, fit-out and critical issues that cannot be resolved remotely. For P1 critical issues, our onsite targets in Brisbane are 4 hours on Business and 3 hours on Premium.
How much do managed IT services cost in Brisbane?
Loginet’s managed IT plans start from $84 per user per month (ex GST) for Essentials. Business is $105 and Premium is $129 per user per month. The minimum is 5 users, plans are month-to-month with 30 days’ notice, and software licences are billed separately.
Are there lock-in contracts?
No. All plans are month-to-month with 30 days’ notice.
Is remote IT support as good as a local provider?
For most issues, yes. Cloud and Microsoft 365 problems are fixed remotely by any provider, including Brisbane-based ones. What matters most is how quickly your provider responds, how well your systems are documented and how well they are secured.
Can you work alongside our in-house IT person?
Yes. Our co-managed IT adds helpdesk support, security tools, after-hours cover and project help around your existing IT staff.
Do you help Brisbane businesses with the Essential Eight?
Yes. We assess your maturity level and implement controls, often using the Microsoft 365 Business Premium tools you already pay for.
Book a Free IT and Security Review
Tell us about your Brisbane team and we’ll show you what managed IT would cover, with a clear quote.
