Managed IT · Gold Coast
Managed IT Services on the Gold Coast, from Our Bundall Office
Helpdesk, security, Microsoft 365, cloud, networking and phones, managed by one local team for a predictable monthly fee.
Loginet Technologies provides managed IT services to Gold Coast small and medium businesses from its office at 47 Ashmore Road, Bundall. For a predictable monthly fee, we run your helpdesk, proactive monitoring and patching, cybersecurity and Essential Eight controls, Microsoft 365, cloud, backup, networking and phones, with local engineers available onsite across the Coast.
Local IT Support from Bundall, Not a Call Centre
Our Gold Coast office is at Suite F10B, 47 Ashmore Road, Bundall, minutes from Southport, Surfers Paradise and Broadbeach. It sits in the middle of the Coast, so getting to your site is straightforward whether you are in the northern growth corridor or down towards the border.
We work with small and medium businesses that want their IT handled properly without hiring an in-house team. Loginet has 4+ years of experience delivering IT, cyber security, cloud and telecommunications services, and our certified team holds credentials including AWS and CEH. Our head office is in Toowoomba, and we have support staff across Australia, so you get a local presence backed by a wider team.
Call us on (07) 4599 7909, or book a free IT review.
What's Included in Our Gold Coast Managed IT
Helpdesk and IT Support
L1 to L3 support from people who know your systems. We fix problems remotely first and come onsite when needed. See IT support and helpdesk.
Proactive Monitoring and Patching
Monitoring agents watch your computers, servers and network, and updates are rolled out on a schedule outside business hours. Many issues are fixed before anyone notices.
Cybersecurity and Essential Eight
Endpoint protection, email security and multi-factor authentication as standard, plus Essential Eight maturity uplift. See cybersecurity services.
Microsoft 365 Management and Security
Licensing, Intune device management, Defender and Business Premium configured properly and kept tidy. See Microsoft 365 support.
Cloud, Backup and Recovery
Cloud services set up securely, with backups of your files, mailboxes and systems that are tested by actually restoring them. See cloud solutions.
Networking, Wi-Fi and Phones
Firewalls, switches, Wi-Fi, structured cabling and business phone systems managed in the same plan as your IT.
IT Strategy (vCIO)
Regular reviews, a technology roadmap and budget planning so upgrades are planned, not urgent. See virtual CIO.
Onsite IT Support Across the Gold Coast
Most IT problems today are fixed fastest remotely: a password reset, a Microsoft 365 issue or a misbehaving laptop can be sorted in a remote session without waiting for anyone to drive across town.
When hands-on work is needed, such as a failed switch, new cabling, an office move or a hardware swap, an engineer comes to your site from our Bundall office. Remote and onsite support work as one service, logged in the same system, so nothing falls between the cracks.
Managed IT Pricing for Gold Coast Businesses
Simple per-user plans with no lock-in. Pick the level of cover that suits your business.
Essentials
$84 per user / month
ex GST
- ✓Unlimited remote helpdesk in business hours
- ✓Monitoring and patching
- ✓EDR antivirus
- ✓Microsoft 365 administration
- ✓Starters and leavers
Business
$105 per user / month
ex GST
Everything in Essentials, plus:
- ✓Onsite support
- ✓Backup with restore tests
- ✓Email security
- ✓Essential Eight baseline
- ✓Vendor management
- ✓6-monthly IT review
Premium
$129 per user / month
ex GST
Everything in Business, plus:
- ✓Priority SLA
- ✓After-hours P1 phone cover
- ✓Security awareness training
- ✓Quarterly IT planning
- ✓One scheduled onsite visit per month
- Prices are ex GST, per user per month. Minimum 5 users.
- Month-to-month: no lock-in contract, 30 days' notice.
- Microsoft 365 and other software licences are billed separately.
- Ad-hoc work outside your plan: $145 per hour (ex GST).
- Fair use applies to onsite support. Projects (migrations, office moves, new installations) are quoted separately.
Response Times and Service Levels
Response targets by priority and plan.
Scroll sideways to see all plans →
Business hours are Monday to Friday, 8:00am to 5:30pm AEST, excluding Queensland public holidays. Response times are targets, not guarantees. A response means an engineer has started working on your ticket.
Switching IT Providers Without Disruption
01
Audit
We review your devices, accounts, network, backups and security, and agree priorities with you.
02
Handover
We collect documentation and credentials from your current provider in a planned, documented handover.
03
Security Baseline
We fix urgent risks first, such as missing multi-factor authentication or untested backups, and install monitoring.
04
Ongoing Management
Your helpdesk, monitoring, patching, security and reviews run month to month from then on.
Why Gold Coast Businesses Choose Loginet
Central Bundall office
A local base between Southport and Broadbeach, backed by our Toowoomba head office and support staff across Australia.
Certified team
Our people hold industry certifications including AWS and CEH, with 4+ years of experience across IT, cloud and security.
IT and telecom in one plan
Helpdesk, security, Microsoft 365, networking, cabling and phones from one team, so you have one number to call.
We work with leading vendors
Including Microsoft, Cisco and Fortinet, so we can support and secure the technology you already use.
Also Serving Brisbane and Toowoomba
We support businesses across South East Queensland. See managed IT services in Brisbane, or our managed IT services across SE Queensland, delivered from our Toowoomba head office.
Frequently Asked Questions
How much do managed IT services cost on the Gold Coast?
Loginet’s managed IT plans start from $84 per user per month (ex GST) for Essentials. Business is $105 and Premium is $129 per user per month. The minimum is 5 users, plans are month-to-month with 30 days’ notice, and software licences are billed separately.
Do you provide onsite IT support on the Gold Coast?
Yes. Most issues are fixed remotely, which is usually the fastest option. When hands-on help is needed, such as hardware, network or cabling work, an engineer comes to your site from our Bundall office. For P1 critical issues, our onsite targets on the Gold Coast are 3 hours on Business and 2 hours on Premium.
Are there lock-in contracts?
No. All plans are month-to-month with 30 days’ notice.
What does a managed service provider actually do?
A managed service provider (MSP) runs your IT on an ongoing basis for a monthly fee. That covers helpdesk support, monitoring, updates and patching, security, backups and planning, so problems are prevented rather than just fixed when they break.
Can you help us meet the Essential Eight?
Yes. We assess your current maturity against the ACSC Essential Eight, then put controls such as multi-factor authentication, patching, application control and tested backups in place to reach the target level that suits your business.
Do you support Microsoft 365?
Yes. We cover licensing, setup, migration, security (Defender, Intune and conditional access) and day-to-day user support for Microsoft 365.
Book a Free Gold Coast IT Review
We’ll review your IT, security and backups and give you a clear, fixed monthly quote.
