Many businesses have a managed IT provider for their computers and a completely separate set of arrangements for internet, phones and networking. When the internet drops or calls start breaking up, everyone points at someone else. Bringing connectivity and telecom into your managed IT service removes that gap and gives you one team accountable for the whole thing.
What managed connectivity covers
- NBN and business fibre. Choosing the right service, managing faults with the carrier, and planning upgrades as your needs grow. See fibre and telecom infrastructure.
- Backup internet. Automatic 4G/5G or second-link failover so a cable cut does not stop payments, phones and cloud apps.
- Business phone systems. Cloud PBX or Teams Phone, number porting, call flows and handsets, managed alongside your IT. See business phone systems and unified communications.
- Networks and Wi-Fi. Switches, firewalls and access points configured, patched and monitored. See network solutions and Wi-Fi and wireless solutions.
- Cabling and moves. Documented structured cabling for new fit-outs, office moves and additions.
Why it belongs in managed IT
One point of contact
When something stops working, you make one call. The same team can see your firewall, internet link, phone system and devices, so it can find the real cause instead of passing the problem along.
Proactive network monitoring
With remote monitoring and management, links, firewalls and switches are watched around the clock. Alerts for dropped links, high latency or failing hardware let us act, and often log the carrier fault, before staff notice.
Better call quality and cloud performance
Voice and video need the network to prioritise them. Managing phones and network together means quality-of-service settings, bandwidth and Wi-Fi coverage are designed for Teams calls and cloud apps, not left at defaults.
Security across every link
Firewalls, remote access, guest Wi-Fi and phone systems are all potential entry points. Managing them alongside your IT keeps firmware patched and access controlled. See firewall and network security.
Clear costs and simpler billing
Connectivity, phones and support can be planned and budgeted together, with no surprise charges for “it’s not our problem” call-outs.
What to ask your provider
- Will you manage faults with the carrier on our behalf?
- What happens to our phones and payments if the main internet link fails?
- Do you monitor our network and internet links, and how quickly do you respond to alerts?
- Are moves, adds and changes to phones and cabling included or quoted separately?
- Who supports the phone system and network after installation? (See telecom support and maintenance.)
Managed IT and telecom across SE QLD
Loginet provides managed IT services to businesses across the Gold Coast, Brisbane, Toowoomba and the rest of South East Queensland. Our certified team, whose staff hold AWS and CEH certifications, has 4+ years of experience in IT support, cyber security, cloud and telecommunications.
Explore our managed IT services and telecommunications services, or talk to us about bringing your internet, phones and network under one managed service.
